Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
What defines your 'clean' beauty standards?
Our products are formulated without parabens, sulfates, phthalates, or synthetic fragrances. We prioritize non-toxic, ethically sourced ingredients that are safe for both your skin and the environment.
Are your products cruelty-free and vegan?
Yes, we are 100% cruelty-free and never test on animals. The majority of our range is also vegan; please check the specific product description for the vegan-certified seal.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your essentials sooner.
What is your return policy for opened products?
We want you to love your skin. If a product isn't a fit, we offer a 30-day return policy on all items, even if they have been lightly used, for a full refund or store credit.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our clean beauty community to more countries very soon.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.